FAQs | Winby Industry&trade Limited
WINBY INDUSTRY & TRADE LIMITED
Professional Manufacturing Candle For 20 years

FAQs

Guess you want to ask the following questions?

BESIDES PROVIDING SCENTED CANDLES, CAN YOU ALSO PROVIDE CANDLE JARS AND RAW MATERIALS?

Yes, we not only supply glass scented candle ,but also candle vessels and candle making materials, like soybean wx and candle wicks and wick bars.

DO YOU PROVIDE SAMPLES AND OEM SERVICE?

Yes, we accept samples and oem available. customization includes size、logo、color and fragrance.

WHAT IS THE MOQ FOR EVERY PRODUCT?

Usually the MOQ is 2000pcs, but we accept trial order. Sometimes MOQ is 300pcs if we have stock.

WHAT IS YOUR TERMS OF PAYMENT?

Payment<=10,000 USD, 100% in advance.
Payment>=10,000 USD, 30% T/T in advance, balance before shipment.

IF ANY QUALITY PROBLEM, HOW CAN YOU SETTLE IT FOR US?

When discharging the container, you need to inspect all the items in container. Checking the looking, packing, and burning of each item. If any breakage or defect products were founded, photos must be taken and send to me. All the claims must be presented within 15 working days after discharging the container. This date is subject to the arrival time of container.

CAN WE GET DISCOUNT WHEN PLACING AN ORDER?

Yes, we will give you a discount or coupon according to your quantity. We will use the best price to cooperate with you.

HOW DOES YOUR FACTORY CARRY OUT QUALITY CONTROL?

We attach great importance to quality control. After the production finishing, we will send you pictures or videos to you to check.

CAN YOU SEDN THE GOODS TO MY DOOR?

Yes, door to door service is available,  however door to door is bit expensive. So we always suggest customers to order according to our MOQ to save the shipping cost..

WHAT IS YOUR PACKING METHOD FOR THE GLASS CANDLE VESSEL?

Since it is fragile.We packed it the bubble pack or air column bagto avoid damage in transit.or we can pack it as your requirement!

DO YOU SUPPLY HIGH END GIFT BOX FOR THE CANDLES?

Yes, we can supply gift box for scented candles and candle jar, and they can also be customized as your demands.

WANT TO WORK WITH US?


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