FAQs | Winby Industry&trade Limited
WINBY INDUSTRY & TRADE LIMITED
Professional Manufacturing Candle For 20 years

FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

ARE YOU TRADING COMPANY OR MANUFACTURER?

We are a professional industry and trade integrated company, we have our own candle factory.

HOW LONG IS YOUR DELIVERY TIME?

Generally it is 20 days. It is 30-50 days if the candles are customized, it depends on quantity.

DO YOU PROVIDE SAMPLES? IS IT FREE OR EXTRA?

Yes, we provide free samples, and freight collect.

HOW LONG WILL SAMPLES BE READY?

3-5 days after all details being confirmed.

WHAT IS YOUR TERMS OF PAYMENT?

Payment<=10,000 USD, 100% in advance.
Payment>=10,000 USD, 30% T/T in advance, balance before shipment.

IF ANY QUALITY PROBLEM, HOW CAN YOU SETTLE IT FOR US?

When discharging the container, you need to inspect all the items in container. Checking the looking, packing, and burning of each item. If any breakage or defect products were founded, photos must be taken and send to me. All the claims must be presented within 15 working days after discharging the container. This date is subject to the arrival time of container.

WANT TO WORK WITH US?


Newsletter Stay tuned for Updates

Send